Information

Terms & Conditions | Our Privacy Policy

In this section you will find information that is helpful to you in using this site, booking your holiday with Jessica Villas and all the policies that are important when doing any of these things. It is intended as a one stop reference for your needs and questions and we strive to maintain this and keep it as up to date as possible

In spite of our quest to answer all your queries in one place, there may be instances where we have overlooked some point. If this is the case, please feel free to get in touch with us using any of the methods on our Contact Page and we will get back to you as quickly as possible.

Making and Online Booking

Our online booking system is designed to be easy to use and has a number of benefits. All you have to do is fill in the required fields in the booking form, check your details and then submit the form for your provisional reservation to be made.

The system automatically calculates the cost of your holiday on a pro rata daily basis and takes into account any overlap between low, medium, high and peak season rates. In addition to this, it calculates the deposit required to be sent to us within seven days, the balance that is due after the deposit is paid and the date by which this balance must be paid. The image below shows an example of what you will see on the "check booking" screen and also shows how your holiday costs are calculated.

At the time you submit your booking to us, the availability for your chosen property is updated in real time, meaning that the dates you have booked cannot be booked by any other person. This booking is marked as a provisional booking that will be shown in orange on the availability calendar for the property.

At the same time, we will send you an automated e-mail giving details of your reservation and information about payments due to us: - this is why we require a valid e-mail address to be provided by you at the time of booking.

Your reservation will remain a provisional booking for a period of seven days to allow you time to submit your deposit payment to us. Upon receipt of your depsoit payment, we will update the booking to a confirmed status and this will be shown on the availability calendar in red. We will also send you a further confirmation e-mail.

Making Payments

Your deposit must be sent to us at: - Jessica Villas, The Paddock, Chelworth Road, Cricklade, Wiltshire SN6 6HD within seven days of making your reservation. If we do not receive your deposit payment within this time, we reserve the right to cancel your booking and re-advertise the property as available for hire.

To enable us to accurately track your payments, please add your name and the villa name to the rear of the cheque OR, enclose a copy of the e-mail invoice you received when booking.

Your final payment must be made to us at least eight weeks before the start of your arrival at your holiday home.

Full details of our payment, cancellation and refund policy can be found in our Terms and Conditions page.